15% Off + FREE SHIPPING on the dopest dog clothes with CODE: MARCH15 on All Orders Within the USA Learn More
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    Refund Policy
    We accept returns on defective or damaged items as well as unused items in new condition. All returns must be postmarked within 14 days of receipt and buyer is responsible for return shipping costs as well as a $4.95 restocking fee.
    All returns should be mailed with the original packaging slip to:
    11301 W Olympic Blvd #456, Los Angeles, CA 90064
    Returns
    Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
    To complete your return, we require a receipt or proof of purchase.
    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed less a $4.95 restocking fee, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at info@bosspup.com
    Exchanges (if applicable)
    We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@bosspup.com
    Shipping
    To return your product, you should mail your product to:
    BOSSPUP
    11301 W Olympic Blvd #456
    West Los Angeles, CA US 90064
    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.